Escrow Payments

Overview

Escrow payments protect both you and your client by holding funds until work is approved. This is ideal for large projects with multiple milestones.

How Escrow Works

graph LR
    A[Client Deposits] --> B[Funds Held in Escrow]
    B --> C[Work Delivered]
    C --> D{Client Approval}
    D -->|Approved| E[Funds Released]
    D -->|Revision| F[Work Revised]
    F --> C

Setting Up Milestones

Creating a Milestone Project

1. Create a new delivery
2. Toggle Milestone Project
3. Add milestones:

4. Set total project value: GHS 2,000

Milestone Settings

For each milestone, configure:

• Title - What's being delivered
• Description - Scope of work
• Amount - Payment for this milestone
• Due Date - When it should be completed
• Approval Required - Client must approve before next milestone

Client Experience

Depositing Funds

1. Client receives delivery with escrow link
2. Clicks Fund Milestone
3. Selects payment method (MoMo or Bank)
4. Enters payment details
5. Funds are held in escrow

Approving Milestones

1. Client reviews the delivered work
2. Clicks Approve & Release Funds
3. Funds are transferred to your account
4. Next milestone becomes active

Requesting Revisions

1. Client clicks Request Revision
2. Adds feedback
3. Funds remain in escrow
4. You make changes and resubmit

Your Dashboard

Milestone Tracker

View all milestones in one place:

Payment Status

Fees

Disputes

If there's a disagreement about the work:

1. Either party can open a dispute
2. Delivami mediates the situation
3. Both sides provide evidence
4. Resolution within 5-7 business days

Best Practices

1. Break into milestones - Don't make one huge milestone
2. Clear descriptions - Define what "done" means for each milestone
3. Regular communication - Keep clients updated on progress
4. Document everything - Save all correspondence
5. Set realistic deadlines - Don't overpromise

Next Steps

• Create invoices
• Withdraw funds
• Handle disputes