Frequently Asked Questions

General

What is Delivami?

Delivami is a creative services delivery platform for photographers, videographers, designers, and agencies. It helps you share work with clients, collect feedback, and get paid.

Who is Delivami for?

• Photographers
• Video editors
• Graphic designers
• Web designers
• Agencies
• Freelancers

How much does Delivami cost?

See Subscription Plans for details.

Account

How do I create an account?

1. Go to delivami.com
2. Click Sign Up
3. Enter your email and password
4. Verify your email

How do I reset my password?

1. Go to the login page
2. Click Forgot Password
3. Enter your email
4. Check inbox for reset link

Can I change my email address?

For security reasons, email addresses cannot be changed directly from your profile. If you need to update your email, please contact support@delivami.com.

Deliveries

How do I create a delivery?

1. Click New Delivery
2. Add title and description
3. Upload files
4. Add client email
5. Click Send

See Create Your First Delivery.

What file types are supported?

• Images: JPG, PNG, GIF, WebP, TIFF
• Videos: MP4, MOV, AVI, WebM
• Documents: PDF, DOC, DOCX, AI, PSD
• Archives: ZIP, RAR

What are the file size limits?

Can I track if my client opened the delivery?

Yes. Delivami tracks:

• When the delivery was opened
• Which files were viewed
• Time spent reviewing
• Downloads

How do I handle revision requests?

1. Client requests revision with feedback
2. You receive notification
3. Make the requested changes
4. Upload new files
5. Resend for approval

See Handling Revisions.

Payments

What payment methods are accepted?

• Mobile Money (MTN, Vodafone, AirtelTigo)
• Bank Transfer
• Credit/Debit Cards

How do I withdraw funds?

1. Go to Payouts
2. Click Withdraw
3. Enter amount
4. Select payout method
5. Confirm

See Withdrawing Funds.

What are the withdrawal fees?

How long do withdrawals take?

• MoMo: Instant
• Bank Transfer: 1-3 business days

Security

How do I enable 2FA?

1. Go to Settings > Security
2. Click Enable 2FA
3. Scan QR code with authenticator app
4. Enter verification code
5. Save backup codes

See Two-Factor Authentication.

How does the 14-day free trial work?

You get full access to all features on your chosen plan for 14 days. If you don't want to continue, just cancel before the trial ends and you won't be charged.

Are there any hidden fees?

No hidden fees. You pay your monthly or annual subscription, and a small percentage platform fee on transactions processed through Delivami (which varies by your plan and region).

What are passkeys?

Passkeys are passwordless authentication using biometrics (fingerprint, face). They're more secure and convenient than passwords.

See Passkeys.

Is my data secure?

Yes. Delivami uses:

• Bank-level encryption
• Secure data centers
• Regular security audits
• GDPR compliance

Troubleshooting

I can't log in

1. Check email and password
2. Reset password if needed
3. Check if 2FA is causing issues
4. Contact support

Files won't upload

1. Check file size limits
2. Verify file type is supported
3. Try a different browser
4. Check internet connection

Client didn't receive delivery

1. Verify email address
2. Check spam folder
3. Resend delivery
4. Share direct link

Withdrawal failed

1. Check balance
2. Verify KYC status
3. Check payout method
4. Contact support

Contact Support

How to reach us

• Email: support@delivami.com
• In-app chat: Click the chat icon
• Help center: help.delivami.com

Response times

Still Have Questions?

Contact our support team or check our Help Center.