Create Your First Delivery

Overview

This guide walks you through creating and sending your first delivery to a client.

Prerequisites

• A Delivami account (you can use your 14-day free trial)
• Files to deliver (images, videos, or documents)
• Client's email address

Step 1: Start a New Delivery

1. From your dashboard, click New Delivery
2. Or go to Deliveries > Create New

Figure 1: The New Delivery button on the dashboard

Step 2: Add Delivery Details

Title and Description

• Title - Clear name for the delivery (e.g., "Wedding Photos - June 2024")
• Description - Optional notes for your client

Client Information

• Client Email - Required for sending
• Client Name - Optional, for personalization

If the client already exists in your contacts, you can select them from the dropdown.

Step 3: Upload Files

You can upload files in three ways:

1. Drag and Drop - Drag files directly into the upload area
2. Click to Browse - Open file picker
3. Paste - Paste files from clipboard

Supported formats:

• Images: JPG, PNG, GIF, WebP, TIFF
• Videos: MP4, MOV, AVI, WebM
• Documents: PDF, DOC, DOCX, AI, PSD
• Archives: ZIP, RAR

File limits:

• The maximum size per file depends on your overall storage limit (20GB, 150GB, or 500GB depending on your plan).
• You can upload multiple files simultaneously.
• Studio plan: 2GB per file

Figure 2: Drag and drop files into the upload area

Organizing Files

You can create folders within a delivery to organize files:

1. Click New Folder
2. Name the folder
3. Drag files into the folder

Step 4: Configure Settings

Expiration

Set how long the client can access the delivery:

• 7 days (default)
• 30 days
• 90 days
• Never expires

Password Protection

Optional: Add a password for extra security.

1. Toggle Password Protection
2. Enter a password
3. Share the password with your client separately

Download Options

Control what the client can do:

• Allow Downloads - Client can download files
• Watermark Previews - Add watermark to previews
• Require Approval - Client must approve before downloading

Step 5: Review and Send

1. Preview how the delivery will look to your client
2. Check all files are uploaded correctly
3. Verify client email is correct
4. Click Send Delivery

You'll see a confirmation with the delivery link.

Step 6: Track Your Delivery

After sending, track the delivery status:

• Opened - Client viewed the delivery
• Files Viewed - Which files they've looked at
• Feedback - Comments and approvals
• Downloaded - Files they've downloaded

Figure 3: Track your delivery status in real-time

What Happens Next?

1. Client receives an email with your branded delivery link
2. They can view, comment, and approve files
3. You get notified of their activity
4. Once approved, you can mark as complete

Troubleshooting

Client didn't receive the email

1. Check the email address is correct
2. Ask them to check spam/junk folder
3. Resend the delivery from your dashboard
4. Share the direct link manually

Files won't upload

1. Check file size limits for your plan
2. Try a different browser
3. Compress large files
4. Contact support if issues persist

Next Steps

• Add more clients
• Send delivery links
• Set up payments