KYC Verification
Complete identity verification to unlock payouts and premium features.
What is KYC?
KYC (Know Your Customer) is a critical compliance step required to withdraw funds and receive payments on the platform. It helps us prevent fraud and comply with international anti-money laundering regulations.
You can use the app to manage your projects without KYC, but you will not be able to process invoices or withdraw funds until you are verified.
Verification Requirements
To verify your account, you will need to provide:
- Government ID: Passport, Driver's License, or National ID.
- Selfie Verification: A clear, real-time photo of your face.
- ID Number: The unique identifier on your document.
How to Verify Your Account
- Go to Settings > Identity & Trust in the Delivami App.
- Click Start Verification.
- Enter your Country and ID Number.
- Upload a clear picture of the front (and back, if applicable) of your ID.
- Capture or upload a clear Selfie.
- Submit for review.
Review Process
Our Trust & Safety team manually reviews all submissions. The process includes two stages:
| Status | Description |
|---|---|
| Pending | Your documents have been submitted and are in the queue. |
| Final Review | Your documents have passed initial checks and await final approval from a compliance officer. |
| Verified | Your identity is confirmed. You can now withdraw funds! |
| Rejected | Your documents did not meet requirements. |
Handling Rejections
If your submission is rejected, you will receive an email with the specific reason (e.g., Selfie Mismatch, Blurry Image, or Document Expired).
To resolve this:
- Return to the Compliance tab.
- Read the specific rejection reason.
- Click Resubmit and upload clearer or updated documents.
Data Security
Your KYC documents are highly sensitive. We protect them using bank-level encryption.
- Identity documents are only accessible to authorized KYC officers and Super Admins.
- Our internal review tools automatically mask your ID numbers to prevent accidental exposure during the review process.